The initial velocity is 0 (from rest) and the final velocity is 36 km/h
Average acceleration =  36 km/h - 0       36 km/h
                                      ---------------- = ---------------
                                       20 seconds      20 seconds
We now convert 36 km/h to m/s as follows
36 km/h = 36 * 1000 m / 3600 s = 10 m/s 
Hence
Average acceleration =    10 m/s                       
                                      ----------------- = 0.5 m/s squared
                                        20 seconds