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Identify which of the following are primary activities and which are support activities in a value chain. Review Later A Inbound movement of materials Sales and promotion of products/services Management of cash inflows and outflows Movement of final products to customers Acquisition of materials from external source Quality assurance, control systems and work culture Maintenance of products Research and development Primary activities Support activities

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Answer:

According to Michael Porter's value chain, Primary Activities are meant to create more value than they cost so that the company makes a profit while the support activities are meant to support the primary activities.

Primary Activities include:

  • Inbound movement of materials
  • Sales and promotion of products/services
  • Movement of final products to customers
  • Maintenance of products

Support Activities

  • Management of cash inflows and outflows
  • Acquisition of materials from external source
  • Quality assurance, control systems and work culture
  • Research and development

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