Active Duty Military (ADM) accounts (payment arrangements & one-time payments)
All Care groups who are exempt from assessing fees (payment arrangements & one-time payments)
Groups exempt from the fee, but the system is still charging, must manually waive or adjust the fee.
Have your next tier of support file a Service Desk ticket to have the issue resolved.
Arrangements set up using Extended Payment Schedule (EPS)
Business and Government accounts (payment arrangements & one-time payments)
Canceled accounts (one-time payments)
Deposit payments (one-time payments)
No Credit Check accounts (NCC) (one-time payments)
Outbound teams (payment arrangements & one-time payments)
Simple Choice No Credit (SCNC) accounts (one-time payments)
Write-off accounts (one-time payments)
a) Process payments for all accounts
b) Waive fees for canceled accounts
c) Resolve system issues via Service Desk
d) Apply fees to government accounts